MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

Regional Made To Measure Manager, South & Central (Based in Texas or Miami)

Job Details

Locations	United States/FL/Miami
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

Share with LinkedIn

Regional Made To Measure Manager, South & Central (Based in Texas or Miami)

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As the Regional MTM Manager, South & Central for ZEGNA, you will play a key role within the Made to Measure team. In collaboration with the MTM team, you will promote and advocate the continued development of Made to Measure services to ZEGNA customers through a world class personalized experience. This role will report directly into the Director of MTM, The Americas.

This role is based in store and will support our Retail, Wholesale and Nordstrom locations in the assigned region. The role can be based in Texas (Dallas or Houston) or Miami.

The role foresees around 70% traveling time, with peaks during event season.

The core responsibilities of this position include, but are not limited to, the following:

HOW YOU WILL CONTRIBUTE:

Business Development

Account analysis, weekly and monthly reporting, forecasting, and budgeting.
Responsible for the continued development of the MTM business.
Maximize multiple store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
Propose store events to generate business; actively participating in the community to drive external sales generation.
Active benchmarking of competitor business and brand activities.
Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual MTM plan.
Support the organization of and lead MTM/VIP events and Trunk Shows.
Understand pricing structure of competing businesses and make pricing recommendations to relevant functions accordingly.
MTM seasonal preparation activities; spearhead the preparation and shipment of our seasonal albums/bunches; support in the preparation of the price lists and the preparation of the Seasonal Selling Instructions.

Customer Relationships and Customer Service

Ensure the highest levels of MTM services are provided and that the customer receives the 'perfect' fit; ability to take all measurements during selling ceremony.
Support at-home appointments with Top Client population.
Reinforce standards on MTM services to minimize rejection rates.
Support MTM/VIP and marketing events.
Provide services for MTM customers upon request.
Obtain feedback on products and services from customers and communicate to Director.

Product

Thorough knowledge of products as to inspire customers' trust especially with regards to providing styling advice.
Recommend solutions and expedite process to meet customer's needs.
Work with MTM Administrators to manage any delivery or customs issues for product imports.
MTM reporting: using internal reporting tools, produce weekly and monthly sell-out analysis.

People

Support the onboarding of new hires by facilitating MTM training during their initial onboarding.
Organize and deliver MTM training (inclusive of product measurement training & order processing) in stores to ensure existing teams are kept up to date with best practices and knowledge.
Develop store communication content and ensure best practices and information are consistently shared.
Ensure that all staff can communicate effectively and confidently to customers on MTM services.
Communicate with store manager or DSA to procure feedback and problem solve.

WHO YOU ARE:

Relevant experience of 3-5 years in providing MTM related service
Bachelor’s degree in business or related field required.
Key role in organizing and managing MTM related events successfully.
Proven record in consistently providing and ensuring customer service that communicates luxury.
Demonstrated intimate knowledge and understanding of products and Zegna collection.
Team leadership experience includes coaching operational, technical as well as customer care skills.
Experience with driving performance and achieving results through cross function collaboration.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Facility specialist

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Shoes Designer Intern

Internship/Internship

,

OUTERWEAR TEXTILE PRODUCTION COORDINATOR

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Store Style Advisor - PdH Monterrey

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Maternity Leave

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Sales

,

Manutentore junior

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

San Pietro Mosezzo

,

General Manager

Sales Channels & Retail Excellence/Retail

,

Assistant General Manager

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor (MTM Path)

Sales Channels & Retail Excellence/Retail

,

Style Advisor O. La Roca (Indefinido)

Sales Channels & Retail Excellence/Sales

,

Stock Room Associate (maternity cover)

Sales Channels & Retail Excellence/Sales

,

Style Advisor - Concessions/Outlet Village

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor (Seasonal Support ) - Porto Cervo

Sales Channels & Retail Excellence/Sales

,

Global Retail Training Development Manager

Sales Channels & Retail Excellence/Retail Excellence

,

Cashier - Montenapoleone

Sales Channels & Retail Excellence/Sales

,

Clienteling Project Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Assistant Store Manager - Galeria Canalejas

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Artz Pedregal

Sales Channels & Retail Excellence/Sales

Ciudad de Mexico

,

Indirect Procurement Intership

Internship/Internship

,

RTW Designer Intern

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

Accessories Designer Intern

Internship/Internship

,

Made To Measure Talent Program

,

Store Manager - London Selfridges

Sales Channels & Retail Excellence/Retail

,

Manager of Business Performance

Sales Channels & Retail Excellence/Retail Excellence

,

Stock Room Associate - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Cybersecurity Manager

Corporate and Staff Functions/Information Technology

,

Assistant General Manager

Sales Channels & Retail Excellence/Retail

,

Accounts Receivable Analyst

Corporate and Staff Functions/Finance & Control

,

Manutentore stage

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

San Pietro Mosezzo

,

Style Advisor (Mandarin speaker)

Sales Channels & Retail Excellence/Sales

,

Junior controller intern

Internship/Internship

,

Sales Channels & Retail Excellence/Retail

,

Part-Time Style Advisor

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Courchevel (Winter Seasonal)

Sales Channels & Retail Excellence/Retail

,

,

Sales Channels & Retail Excellence/Sales

,

,

Retail Merchandiser RTW

Merchandising & Planning/Merchandising & Planning

,

Client Development Manager, West Coast

Sales Channels & Retail Excellence/Retail Excellence

,

Style Advisor (Portuguese speaker)

Sales Channels & Retail Excellence/Retail

,

Runner - Lugano (Part Time 80%)

Sales Channels & Retail Excellence/Retail

,

Runner Milano Montenapoleone

Sales Channels & Retail Excellence/Sales

,

Regional Made To Measure Manager, South & Central (Based in Texas or Miami)

Sales Channels & Retail Excellence/Retail

,

Regional Made to Measure Manager, South & Central (Based in Texas or Miami)

Sales Channels & Retail Excellence/Retail

,

ACCOUNTING SPECIALIST

Corporate and Staff Functions/Finance & Control

,

Junior HR Controller EMEA

Corporate and Staff Functions/Human Resources

,

Corporate and Staff Functions/Human Resources

,

Junior Illustrator

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

Designer Intern

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

Store Style Advisor - Bicester

Sales Channels & Retail Excellence/Retail

,

Style Advisor - Courchevel

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Assistant General Manager

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London Harrods

Sales Channels & Retail Excellence/Retail

,

Product Developer Intern, Shoes&LA

Product Development, Manufacturing, End-to end Supply Chain/Product Development

,

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

IT Oracle EPM Senior Business Analyst

Corporate and Staff Functions/Information Technology

,

Visual Merchandising Project Manager

Style & Creative Design, Visual Merchandising and Store Planning/Visual Merchandising

,

Assistant Store Manager

Sales Channels & Retail Excellence/Retail

,

Zegna - Turkey - Senior Style Advisor

Sales Channels & Retail Excellence/Retail

,

Product Manager Intern

Product Development, Manufacturing, End-to end Supply Chain/Product Development

,

Bespoke Business Development Manager

Sales Channels & Retail Excellence/Sales

,

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

Store Customer Advisor

Sales Channels & Retail Excellence/Sales

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept