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General Manager

Job Details

Locations	United States/MI/Troy
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

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General Manager

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As a General Manager for ZEGNA, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. The General Manager will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals. The ideal candidate will have thorough management experience with a proven record of coaching and developing talent, managing a multi-faceted operation, and consistently taking action to improve service levels.

Reporting directly to the Regional Director, you will maximize sales through retail operational excellence and support to the overall store visual and image. As the General Manager you will be the ambassador to our clients for the company image and style focusing on the key areas outlined below.

This role is based in our soon to open Troy, Michigan boutique.

HOW YOU WILL CONTRIBUTE

Business Development

Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business
Propose in-store events to generate business; actively participating in the community to drive external sales generation
Participate in active benchmarking of competitor business and brand activities

Client Relationships and Customer Service

Act as a role model, coaching Style Advisors in developing long lasting relationships with clients
Attract, create, and maintain loyal ZEGNA customers at every opportunity, managing client relationships and building solid relationships with VIP clientele
Analyze and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities

Product

Develop an in in-depth knowledge of ZEGNA products to include composition, style, and origin
Execute activities to drive sell-through; proactively collaborating with merchandising and planning teams on stock consolidation and transfers
Provide feedback on products to assist merchandising team on buying plans

People

Consistently raise the standard of the in-store team through active training, coaching, and motivating the team, increasing sales effectiveness, and enhancing the client experience
Manage and implement performance management and talent development processes; recognize and reward potential talent
Manage and resolve conflicts taking disciplinary action as needed to ensure a healthy team environment
Recruit, select, hire, and train new hires

Sales Management

Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual plan
Plan salesforce staffing deployment and store shift management
Plan for trading peaks and troughs, emergencies, and ad-hoc situations

Store Operations

Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage
Achieve excellence in retail operations and company standards
Develop store communication content and ensure best practices and information are consistently shared
Manage all financial aspects of business operations, accounting and budgeting including use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations and sales against goals - tracking sales versus established standards
Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented
Ensure consistent and high standards of MTM in-store operations and services

WHO YOU ARE:

6+ years’ experience in luxury retail/hospitality
Ability to self-learn and self-develop
Generates customer delight
Proficient with digital technology
Familiar with Apple products is a plus
Excellent written and verbal communication skills
Bachelor’s degree or equivalent required.

Ermenegildo Zegna Corp. is an equal opportunity employer and offers a competitive salary and an attractive benefits package. We offer our employees opportunities for career advancement and invite you to develop your career with us.

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