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In-Store CRM Manager, Saks

Job Details

Locations	United States/NY/New York
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

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In-Store CRM Manager, Saks

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As CRM Manager, based in Saks Fifth Avenue, New York, you will bring your expertise in client relationship management to the store team, helping us strengthen client engagement and elevate the in-store experience through data-driven strategies and personalized outreach.

You’ll work closely with the General Manager, Saks partners, and ZEGNA corporate teams to drive meaningful results, foster client loyalty, and shape how we deliver excellence in every client interaction.

HOW YOU BRING IT TO LIFE

Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:

Ensure accurate and complete client data, analyze CRM performance, and turn insights into strategies for growth.
Collaborate with Saks and ZEGNA staff to strengthen client relationships through in-store, virtual, and at-home appointments.
Train sellers and ZEGNA staff on CRM tools, including Z2C functionality and data capture best practices.
Lead targeted client re-engagement initiatives, personalized outreach, and gifting strategies to reactivate dormant clients.
Plan and execute in-store activations, department store events, and special initiatives in collaboration with Saks and corporate teams.
Support Made-to-Measure (MTM) trunk shows and ensure flawless event execution by coordinating with cross-functional teams.
Track KPIs including client activation, outreach-driven sales, new client acquisition, and ROI to measure and optimize success.

WHO YOU ARE

This is how you show up:

You bring 3+ years of experience in luxury retail or hospitality, ideally in a client-facing or CRM-focused role.
You’re skilled in Microsoft Excel and CRM platforms, with strong analytical and reporting capabilities.
You’re known for your attention to detail, problem-solving skills, and ability to multitask in dynamic environments.
You thrive when building relationships and creating personalized client experiences that drive results.

YOUR ZEGNA OFFER

Annual gross salary range: $90,000-$94,000 plus additional bonus potential
Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
Paid vacation and holidays, based on tenure and role level

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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