MENU Ermenegildo Zegna Group
EN
  • IT
  • ZH
  • JA
Back
  • Group
    • testo alternativo

      Overview

    • testo alternativo

      Our Governance

    • Brands
      • testo alternativo

        Zegna

      • testo alternativo

        Thom Browne

      • testo alternativo

        Tom ford fashion

      • testo alternativo

        Our Filiera

      • SUSTAINABILITY
        • testo alternativo

          Commitments

        • testo alternativo

          Sustainability Documents

        • testo alternativo

          Oasi Zegna

        • CAREERS
          • testo alternativo

            People

          • testo alternativo

            ZEGNA

          • testo alternativo

            Thom Browne

          • testo alternativo

            Our Filiera

          • Investors
          • Media
          • Close
          Close
          JOBS
          • Working at Zegna
          • Career Areas
          • Locations
          • FAQ
          • JOBS
          testo alternativo
          all positions

          Global Retail Training Development Manager

          Job Details

          Locations
          Italy/Lombardia/Milano
          Brand
          Zegna
          Contract type
          Permanent Job
          JOB FUNCTION
          Sales Channels & Retail Excellence/Retail Excellence
          Share with LinkedIn

          Global Retail Training Development Manager
          CompanyID (accounts for anonymous companies) 693,176

          At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Global Reatil Training Development Manager in Milan to contribute to our proud legacy and help shape our vibrant future.
           
          What makes you, makes Zegna
          The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

          BASIC PURPOSE OF THE JOB

          As Zegna has successfully become a casual luxury Brand, our global retail biggest opportunity is elevate the styling and selling skills of our team and the experience we deliver to our clients, while keep investing on outstanding product knowledge.
          The role will be responsible for:
          • developing and innovate the training offer of all topics connected to the upgraded Customer Experience (product knowledge, selling skills, service tools, MTM ) across multiple formats ensuring a consistent approach across all phases (concept, co-design with markets, development and cascading to final users).
          • developing contents for a new onboarding
          • contribute in cross-departmental project impacting retail
          • contributing to the development of the retail managerial training offer
          Proven instructional design competences, usage of authoring tools and facilitation skills are required.
          Knowledge of international luxury retail environment, project management skills and ability to work in partnership with different stakeholders will be essential for the success of the role.
          Reporting to the Global Retail Capabilities Development Director, the position will be based in Milan
          Success of this role will be measured as well in UPT, NPS and Sales increase.

          What makes up your day
           
          Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.
           
          In this role, you will:
          • Support the retail teams to develop their selling skills and ensure consistency across markets, co-designing training for all touchpoints of the customer experience, integrating market needs and feedback
          • Proactively identify the sales training needs analysing the outcome and monitoring the impact of every sale-related training program, with a data-driven approach
          • Responsible for design and development of training modules/programs (presentation, trainers’ guidelines, activation kits, retention quiz, and follow-up activities)  to be delivered with a blended approach (digital-self learning, in class session, in store session, train the trainer)
          • Contribute to drive a community of global in-store training specialist, to ensure an effective cascading and follow up of training initiatives
          • Work with strong project management mindset and approach to meet the deadlines/costs and the different validation phases across the project’s creation involving the right stakeholders and Subject Matter Expert (SME)
          • Scout and deal with suppliers for specific projects which cannot be developed internally, taking into account the budget allocated and the training delivery mode (in class, in store, digital).
          • Actively contribute to the training events organizations and animation (train the trainer session and corporate/ local training sessions)

          What makes you, makes our team
           
          When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:
          • At least years of 5 experience Retail Training Development
          • Proven Retail and  training development knowledge
          • Client centric mindset
          • Proven knowledge of Training Methodologies, Training processes, techniques, Instructional Design and Training Tools (Rise, LMS, …)
          • Project management skills
          • Communication, training and facilitation skills
          • Ability to work in partnership
          • Agility & Flexibility in priorities management
          • Knowledge of English mandatory. Any additional language is a plus

          What makes you, makes our legacy
           
          Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
           
          Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
           
          Related Positions
          Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.
          VIEW OPEN POSITIONS
          Store Style Advisor (Seasonal Support ) - Porto Cervo
          Sales Channels & Retail Excellence/Sales
          Porto Cervo
          2 days ago
          ,
          Global Retail Training Development Manager
          Sales Channels & Retail Excellence/Retail Excellence
          Milano
          4 days ago
          ,
          Cashier - Montenapoleone
          Sales Channels & Retail Excellence/Sales
          Milano
          4 days ago
          ,
          Clienteling Project Specialist
          Sales Channels & Retail Excellence/Retail Excellence
          Milano
          4 days ago
          ,
          Assistant Store Manager - Galeria Canalejas
          Sales Channels & Retail Excellence/Sales
          Madrid
          5 days ago
          ,
          Store Style Advisor - Artz Pedregal
          Sales Channels & Retail Excellence/Sales
          Ciudad de Mexico
          5 days ago
          ,
          Indirect Procurement Intership
          Internship/Internship
          Milano
          6 days ago
          ,
          RTW Designer Intern
          Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design
          Milano
          6 days ago
          ,
          Accessories Designer Intern
          Internship/Internship
          Milano
          6 days ago
          ,
          Style Advisor
          Sales Channels & Retail Excellence/Sales
          New York
          6 days ago
          ,
          Made To Measure Talent Program
          Other/Other
          Milano
          6 days ago
          ,
          Store Manager - London Selfridges
          Sales Channels & Retail Excellence/Retail
          London
          9 days ago
          ,
          Manager of Business Performance
          Sales Channels & Retail Excellence/Retail Excellence
          New York
          11 days ago
          ,
          Facility specialist
          Product Development, Manufacturing, End-to end Supply Chain/Manufacturing
          Mendrisio
          12 days ago
          ,
          Stock Room Associate - London New Bond Street
          Sales Channels & Retail Excellence/Retail
          London
          12 days ago
          ,
          Cybersecurity Manager
          Corporate and Staff Functions/Information Technology
          Milano
          13 days ago
          ,
          Assistant General Manager
          Sales Channels & Retail Excellence/Retail
          Chicago
          16 days ago
          ,
          Accounts Receivable Analyst
          Corporate and Staff Functions/Finance & Control
          New York
          18 days ago
          ,
          Manutentore stage
          Product Development, Manufacturing, End-to end Supply Chain/Manufacturing
          San Pietro Mosezzo
          18 days ago
          ,
          Style Advisor (Mandarin speaker)
          Sales Channels & Retail Excellence/Sales
          New York
          18 days ago
          ,
          Junior controller intern
          Internship/Internship
          Stabio
          19 days ago
          ,
          Sales Manager
          Sales Channels & Retail Excellence/Retail
          New York
          20 days ago
          ,
          Part-Time Style Advisor
          Sales Channels & Retail Excellence/Retail
          Houston
          20 days ago
          ,
          Accounts Receivable Manager
          Corporate and Staff Functions/Finance & Control
          New York
          23 days ago
          ,
          Store Style Advisor - Courchevel (Winter Seasonal)
          Sales Channels & Retail Excellence/Retail
          Courchevel
          23 days ago
          ,
          Tailor
          Other/Other
          Montecito
          24 days ago
          ,
          Learning & Development Coordinator
          Corporate and Staff Functions/Human Resources
          Milano
          27 days ago
          ,
          Style Advisor
          Sales Channels & Retail Excellence/Sales
          Sawgrass
          30 days ago
          ,
          Tailor
          Other/Other
          Beverly Hills
          30 days ago
          ,
          Retail Merchandiser RTW
          Merchandising & Planning/Merchandising & Planning
          Milano
          31 days ago
          ,
          Client Development Manager, West Coast
          Sales Channels & Retail Excellence/Retail Excellence
          Beverly Hills
          31 days ago
          ,
          Style Advisor O. La Roca
          Sales Channels & Retail Excellence/Sales
          Barcelona
          32 days ago
          ,
          Style Advisor (Portuguese speaker)
          Sales Channels & Retail Excellence/Retail
          New York
          32 days ago
          ,
          Runner - Lugano (Part Time 80%)
          Sales Channels & Retail Excellence/Retail
          Lugano
          38 days ago
          ,
          Runner Milano Montenapoleone
          Sales Channels & Retail Excellence/Sales
          Milano
          38 days ago
          ,
          Regional Made To Measure Manager, South & Central (Based in Texas or Miami)
          Sales Channels & Retail Excellence/Retail
          Miami
          38 days ago
          ,
          Regional Made to Measure Manager, South & Central (Based in Texas or Miami)
          Sales Channels & Retail Excellence/Retail
          Dallas
          38 days ago
          ,
          ACCOUNTING SPECIALIST
          Corporate and Staff Functions/Finance & Control
          Biella
          40 days ago
          ,
          Junior HR Controller EMEA
          Corporate and Staff Functions/Human Resources
          Milano
          45 days ago
          ,
          HRBP Intern
          Corporate and Staff Functions/Human Resources
          Milano
          46 days ago
          ,
          Junior Illustrator
          Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design
          Milano
          46 days ago
          ,
          Store Style Advisor - Vienna (Fixed Term)
          Sales Channels & Retail Excellence/Retail
          Wien
          47 days ago
          ,
          Designer Intern
          Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design
          Milano
          53 days ago
          ,
          Store Style Advisor - Bicester
          Sales Channels & Retail Excellence/Retail
          Bicester
          59 days ago
          ,
          Style Advisor - Courchevel
          Sales Channels & Retail Excellence/Sales
          Courchevel
          60 days ago
          ,
          Assistant Store Manager Montenapoleone
          Sales Channels & Retail Excellence/Sales
          Milano
          61 days ago
          ,
          Store Style Advisor - London New Bond Street
          Sales Channels & Retail Excellence/Retail
          London
          62 days ago
          ,
          IT Omnichannel Digital Applications & EComm Project Manager
          Corporate and Staff Functions/Information Technology
          Milano
          67 days ago
          ,
          Assistant General Manager
          Sales Channels & Retail Excellence/Sales
          Miami
          86 days ago
          ,
          Store Style Advisor - London Harrods
          Sales Channels & Retail Excellence/Retail
          London
          89 days ago
          ,
          Product Developer Intern, Shoes&LA
          Product Development, Manufacturing, End-to end Supply Chain/Product Development
          Milano
          90 days ago
          ,
          Store Style Advisor Fiumicino Airport
          Sales Channels & Retail Excellence/Sales
          Roma
          107 days ago
          ,
          Store Style Advisor Fiumicino Airport
          Sales Channels & Retail Excellence/Sales
          Roma
          107 days ago
          ,
          Style Advisor
          Sales Channels & Retail Excellence/Sales
          Miami
          116 days ago
          ,
          Operations Associate
          Sales Channels & Retail Excellence/Retail
          Miami
          116 days ago
          ,
          Tailor
          Sales Channels & Retail Excellence/Retail
          Miami
          116 days ago
          ,
          IT Oracle EPM Senior Business Analyst
          Corporate and Staff Functions/Information Technology
          Lomazzo
          117 days ago
          ,
          Visual Merchandising Project Manager
          Style & Creative Design, Visual Merchandising and Store Planning/Visual Merchandising
          Milano
          125 days ago
          ,
          Senior Store Customer Advisor (Dubai Mall)
          Sales Channels & Retail Excellence/Sales
          Dubai
          142 days ago
          ,
          SOD Specialist
          Corporate and Staff Functions/Finance & Control
          Milano
          157 days ago
          ,
          Assistant Store Manager
          Sales Channels & Retail Excellence/Retail
          Riyadh
          158 days ago
          ,
          Zegna - Turkey - Senior Style Advisor
          Sales Channels & Retail Excellence/Retail
          Istanbul
          163 days ago
          ,
          Product Manager Intern
          Product Development, Manufacturing, End-to end Supply Chain/Product Development
          Milano
          165 days ago
          ,
          Consolidated Accounts Specialist
          Corporate and Staff Functions/Finance & Control
          Stabio
          178 days ago
          ,
          Bespoke Business Development Manager
          Sales Channels & Retail Excellence/Sales
          Milano
          179 days ago
          ,
          Shoes Designer Intern
          Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design
          Milano
          179 days ago
          ,
          Designer
          Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design
          Milano
          228 days ago
          ,
          Store Customer Advisor
          Sales Channels & Retail Excellence/Sales
          Riyadh
          317 days ago
          tweeter facebook email email email email email email

          language English
        • English
        • Italian
        • Chinese
        • Japanese
        • sitemap
          • Corporate Governance
          • Sustainability
          • Brands
          • Careers
          • Investors
          • Latest News
          Brands
          • Zegna
          • Thom Browne
          • Luxury Textile Laboratory Platform
          GROUP SITES
          • Zegna
          • Thom Browne
          legal
          • Code of Ethics
          • Privacy&Policy
          • Cookie Policy
          • Terms & Conditions
          Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it
        • Cookie policy
          x
          We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

          Manage
             
          Accept