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Client Development Manager, West Coast

Job Details

Locations	United States/CA/Beverly Hills
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

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Client Development Manager, West Coast

CompanyID (accounts for anonymous companies) 693,176

WHY JOIN US

The Zegna Group is one of Italy’s most famous family-driven companies, recently listed on the NYSE. Inspired by our founder Ermenegildo’s vision and rooted in 112 years history, the brand Zegna designs, creates and distributes luxury menswear and accessories as well as womenswear, menswear and accessories under other brands in the group, encompassing Thom Browne and a one-of-a-kind Luxury Textile Laboratory Platform. ZEGNA is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions driven by the awareness that our actions today will shape our tomorrow. With over 500 points of sale, in 80 countries and 6,000 employees worldwide, we’re as proud of our people as we are of our products, and we look for talented people that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY

Your main goal will be to elevate the luxury client journey into an elite, exclusive experience through dedicated experiences and delightful moments. Being the point of reference for the Beverly Hills and South Coast Plaza stores to cultivate HNWI clients and prospects, the Client Development Manager will be a key business driver and will play a pivotal role in enhancing loyalty with Zegna’s top clients in these boutiques.

Reporting directly to the Regional Director West, the Client Development Manager will be responsible for monitoring and coaching Style Advisors’ client engagement activities to ensure the achievement of established objectives. This role is accountable for tracking results of all CRM activities, drawing learnings from results and making recommendations for potential enhancements or new initiatives.

The candidate should be passionate about client-experiences, luxury, and have a hands-on approach as well as be a strong connector to grow the pool of VIC’s and positively impact their share of life with ZEGNA.

HOW YOU WILL CONTRIBUTE:

1. Bridge Marketing, Clients, and Stores to Drive Top Client Strategy

Coordinate and execute strategies that grow the top client segment in alignment with brand goals tied to NPS, Zegna Friends, KPIs, etc.
Proactively identify local opportunities (e.g., Red Carpet Events, Milken Conference, YPO, etc.) and build activations in partnership with corporate Client Engagement & Personalization team around them in line with General Manager & Budget.
Brief corporate CRM on outreach needs.
Serve as project manager for in-store events.
Partner with corporate CRM team to create email content and lookbooks as needed.
Ensure CRM-related merchandise is available for client delighting moments.
Support MTM (Made to Measure) trunk shows by:
- Recommending optimal dates and formats
- Managing appointment confirmations and cancellations
- Coordinating with corporate stakeholders (VM, Marketing, Merch, MTM)

2. Grow Client Pyramid and Engagement

Leverage CRM data to identify and activate business opportunities.
Coordinate top client attendance at events including Suites, Fashion Shows, and Villas.
Strategically participate in client appointments to enhance brand connections for top VICs & High Potential clients.
Collaborate with Managers to develop strategies for increasing client spend (e.g., $10k → $30k; $30k → Friend of ZEGNA).
Identify high-potential clients and lead delighting initiatives:
- Maintain a gifting tracker
- Track ROI and conduct post-initiative reviews
- Manage dormant client reactivation projects
Track Zegna Friend client progress and create client mapping to achieve annual spend goals.

3. Enhance Style Advisor Performance

Coach Style Advisors on delivering premium in-store experiences and building client relationships.
Support client appointments (in-store, at home, virtual).
Review Z2C notes to:
- Give weekly feedback to Style Advisors
- Identify delighting moments and brief corporate team
- Highlight gifting options (e.g., watercolor sketches)
- Surface client insights (e.g., birthdays, location ties)
- Flag duplicate profiles

4. Uncover Key Market Opportunities

Attend local networking events to recruit potential clients.
Build local partnerships and experiences to support client development:
- Cultivate restaurant relationships for exclusive reservations
- Leverage partnerships to stretch budgets for delighting.

Qualifications & Experience:

Minimum of 5+ years related retail or hospitality management experience; hospitality/luxury background is a must.
Extensive experience with direct interface with VIC and high potential clients.
Excellent communication and interpersonal skills.
Analytical, extremely detail oriented.
Ability to problem solve and multi-task.
Self-starter and a team player.
Proven ability to work both independently and collaboratively with different levels in the organization
Strong computer skills: Excel a must.

COMPENSATION

The salary range for this position is $130,000–$140,000 per year, with bonus potential. The compensation offered will be based on the candidate’s skills, experience, and overall qualifications.

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