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Global Retail Training Development Manager

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

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Global Retail Training Development Manager

CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Global Reatil Training Development Manager in Milan to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

BASIC PURPOSE OF THE JOB

As Zegna has successfully become a casual luxury Brand, our global retail biggest opportunity is elevate the styling and selling skills of our team and the experience we deliver to our clients, while keep investing on outstanding product knowledge.
The role will be responsible for:

developing and innovate the training offer of all topics connected to the upgraded Customer Experience (product knowledge, selling skills, service tools, MTM ) across multiple formats ensuring a consistent approach across all phases (concept, co-design with markets, development and cascading to final users).
developing contents for a new onboarding
contribute in cross-departmental project impacting retail
contributing to the development of the retail managerial training offer

Proven instructional design competences, usage of authoring tools and facilitation skills are required.
Knowledge of international luxury retail environment, project management skills and ability to work in partnership with different stakeholders will be essential for the success of the role.
Reporting to the Global Retail Capabilities Development Director, the position will be based in Milan
Success of this role will be measured as well in UPT, NPS and Sales increase.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

In this role, you will:

Support the retail teams to develop their selling skills and ensure consistency across markets, co-designing training for all touchpoints of the customer experience, integrating market needs and feedback
Proactively identify the sales training needs analysing the outcome and monitoring the impact of every sale-related training program, with a data-driven approach
Responsible for design and development of training modules/programs (presentation, trainers’ guidelines, activation kits, retention quiz, and follow-up activities) to be delivered with a blended approach (digital-self learning, in class session, in store session, train the trainer)
Contribute to drive a community of global in-store training specialist, to ensure an effective cascading and follow up of training initiatives
Work with strong project management mindset and approach to meet the deadlines/costs and the different validation phases across the project’s creation involving the right stakeholders and Subject Matter Expert (SME)
Scout and deal with suppliers for specific projects which cannot be developed internally, taking into account the budget allocated and the training delivery mode (in class, in store, digital).
Actively contribute to the training events organizations and animation (train the trainer session and corporate/ local training sessions)

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:

At least years of 5 experience Retail Training Development
Proven Retail and training development knowledge
Client centric mindset
Proven knowledge of Training Methodologies, Training processes, techniques, Instructional Design and Training Tools (Rise, LMS, …)
Project management skills
Communication, training and facilitation skills
Ability to work in partnership
Agility & Flexibility in priorities management
Knowledge of English mandatory. Any additional language is a plus

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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