MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

testo alternativo

Consumer Excellence Specialist

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

Share with LinkedIn

Consumer Excellence Specialist

CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Consumer Excellence Specialist in Milan to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

BASIC PURPOSE OF THE JOB

As a Consumer Excellence Specialist, you will support regional teams and HQ stakeholders in enhancing client strategies ensuring ZEGNA’s most valuable clients enjoy a seamless and exceptional journey.

You will help coordinate and optimize initiatives by implementing targeted guidelines that strengthen client relationships and contribute to business growth across regions.

The role requires strong operational skills, attention to detail, and the ability to manage multiple stakeholders to ensure effective execution and continuous improvement of client-centric actions.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

In this role, you will:

Act as a point of contact between regional teams and the local CVM to gather requirements and feedback for key HQ stakeholders regarding consumer excellence initiatives.
Coordinate the implementation of personalized gifting strategies, supporting the end-to-end gifting process in collaboration with the Brand Marketing team, ensuring alignment with brand values.
Support regions in the creation and segmentation of key client profiles and the development of dedicated journeys to enable targeted and timely engagement across various initiatives.
Serve as a liaison between HQ and regional teams, ensuring clear communication and alignment on MTM activation processes.
Provide operational support to the local CVM in managing and optimizing key client touchpoints.
Ensure accurate tracking and reporting of key client metrics and delight initiatives, delivering insightful analysis to measure impact and support the continuous improvement of workflows.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:

At least 2 years in an operational role in luxury retail, client experience, or event coordination.
Exceptional organizational and coordination skills, with strong attention to detail.
Ability to execute multiple initiatives simultaneously, ensuring flawless execution.
Strong data and analytical mindset, able to track performance and recommend improvements.
Experience in client segmentation, CRM-based targeting, and high-end event planning is highly valued
Fluent English, other language is a plus

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Store Style Advisor - Courchevel (Winter Seasonal)

Sales Channels & Retail Excellence/Retail

,

Consumer Excellence Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Sales Channels & Retail Excellence/Sales

,

Client Development Manager, West Coast

Sales Channels & Retail Excellence/Retail Excellence

,

Style Advisor O. La Roca

Sales Channels & Retail Excellence/Sales

,

Style Advisor (Portuguese speaker)

Sales Channels & Retail Excellence/Retail

,

Seasonal Sales Assistant

Sales Channels & Retail Excellence/Retail

,

Style Advisor ECI Marbella

Sales Channels & Retail Excellence/Sales

,

Runner - Lugano (Part Time 80%)

Sales Channels & Retail Excellence/Retail

,

Runner Milano Montenapoleone

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor (Part Time) - Serravalle

Sales Channels & Retail Excellence/Sales

Serravalle Scrivia

,

Regional Made To Measure Manager, South & Central (Based in Texas or Miami)

Sales Channels & Retail Excellence/Retail

,

Regional Made to Measure Manager, South & Central (Based in Texas or Miami)

Sales Channels & Retail Excellence/Retail

,

General Manager (Montecito, CA)

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Vienna (Fixed Term)

Sales Channels & Retail Excellence/Retail

,

Sales Assistant

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Roermond (Fixed Term)

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Bicester

Sales Channels & Retail Excellence/Retail

,

Style Advisor - Courchevel

Sales Channels & Retail Excellence/Sales

,

Assistant Store Manager Montenapoleone

Sales Channels & Retail Excellence/Sales

,

STORE STYLE ADVISOR - Malpensa ( Summer Support)

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Assistant General Manager

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London Harrods

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor Fiumicino Airport

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor Fiumicino Airport

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Panamá

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Sales

,

Operations Associate

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Senior Store Customer Advisor (Dubai Mall)

Sales Channels & Retail Excellence/Sales

,

Style Advisor - ECI Diagonal

Sales Channels & Retail Excellence/Sales

,

Assistant Store Manager

Sales Channels & Retail Excellence/Retail

,

Zegna - Turkey - Senior Style Advisor

Sales Channels & Retail Excellence/Retail

,

Bespoke Business Development Manager

Sales Channels & Retail Excellence/Sales

,

Store Customer Advisor

Sales Channels & Retail Excellence/Sales

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept