MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

Consumer Value Project Specialist

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

Share with LinkedIn

Consumer Value Project Specialist

CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Consumer Value Project Specialist in Milan to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

BASIC PURPOSE OF THE JOB

The Consumer Value Project Coordinator plays a central role in managing, optimizing, and scaling clientelling and consumer engagement projects worldwide within ZEGNA’s business strategy.
Working closely with CVM, Digital Transformation, Marketing, Retail and Regions, the Consumer Value Project Coordinator is responsible for ensuring that all the projects are well structured, data-driven, and scalable across markets.
This role requires strong business acumen, project management expertise, and the ability to translate strategy into operational execution while keeping a focus on innovation and customer-centricity.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

In this role, you will:

Lead the end-to-end planning, execution, and monitoring of clientelling projects and consumer engagement initiatives and ensure that the deadlines are met.
Drive process optimization, ensuring that clientelling initiatives are efficient, measurable, and scalable.
Act as the liaison between HQ and regional teams, ensuring local execution aligns with the global strategy and a seamless integration with CVM, store operations, and digital channels.
Work closely with retail teams to optimize clienteling methodologies, ensuring they are practical, user-friendly, and impactful.
Define and monitor KPIs related to clientelling effectiveness, consumer engagement, and program ROI.
Collaborate with the Data & Insights team to analyze customer behavior, segment
Partner with digital transformation teams to ensure that clientelling are effectively integrated into store and online experiences.
Identify and propose innovative approaches to consumer engagement, leveraging digital tools, AI-driven personalization, and omnichannel experiences.
Support pilots and test-and-learn initiatives, ensuring new clientelling technologies and approaches are validated before scaling.
Work closely with training teams to ensure that store staff are equipped with the right tools and knowledge to implement clientelling best practices.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:

- 2+ years of experience in project management preferably in consulting or in a luxury company
- Strong project management expertise, with experience in driving complex consumer-focused initiatives.
- Data-driven mindset, with the ability to translate insights into strategic recommendations.
- Excellent stakeholder management, able to coordinate between different teams and levels of the organization.
- Understanding of CVM, clientelling applications, and digital consumer engagement tools.
- Strong problem-solving and decision-making skills
- Proven track record of managing cross-functional projects and working with both HQ and regional teams.
- Fluent English, other language is a plus

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

Share with LinkedIn

Sustainability

Sustainability

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning

Merchandising & Planning

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

Internship

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate and Staff Functions

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Store Style Advisor - Bicester

Sales Channels & Retail Excellence/Retail

,

Digital Development Project Coordinator

Marketing, Brand Communication & Digital Media/Marketing & Digital

,

Style Advisor - Courchevel

Sales Channels & Retail Excellence/Sales

,

Consumer Value Project Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Consumer VIC Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Campus Ambassador Program

,

Assistant Store Manager Montenapoleone

Sales Channels & Retail Excellence/Sales

,

STORE STYLE ADVISOR - Malpensa ( Summer Support)

Sales Channels & Retail Excellence/Sales

,

STORE STYLE ADVISOR - Linate ( Summer Support)

Sales Channels & Retail Excellence/Sales

,

Internship/Internship

,

TRAVELLING KNITWEAR TECHNICIAN

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Store Style Advisor - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

IT Omnichannel Digital Applications & EComm Project Manager

Corporate and Staff Functions/Information Technology

,

Store Style Advisor - Rinascente Milano - Summer Support

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor PT - Firenze - Summer Support

Sales Channels & Retail Excellence/Sales

,

Facility Specialist & ASPP

Corporate and Staff Functions/General Services

,

Brand Marketing Coordinator

Marketing, Brand Communication & Digital Media/Marketing & Digital

,

Accounting Specialist - SAP

Corporate and Staff Functions/Finance & Control

,

Assistant General Manager

Sales Channels & Retail Excellence/Sales

,

Receptionist (UAE National/Emirati)

Corporate and Staff Functions/General Services

,

Facility specialist

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Training Assistant (Emirati / UAE National)

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - London Harrods

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Outlet Punta Norte

Sales Channels & Retail Excellence/Sales

Ciudad de Mexico

,

Product Developer Intern, Shoes&LA

Product Development, Manufacturing, End-to end Supply Chain/Product Development

,

Runner - Roma Borgognona

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

Business Performance & Planning Temp (Maternity Leave Coverage)

Merchandising & Planning/Merchandising & Planning

,

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor Fiumicino Airport

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor Fiumicino Airport

Sales Channels & Retail Excellence/Sales

,

AS400 ACADEMY (6 months internship)

Internship/Internship

,

Style Advisor Montecarlo

Sales Channels & Retail Excellence/Sales

,

Style Advisor Summer Support Puerto Banus

Sales Channels & Retail Excellence/Retail

,

ACADEMY PLANT PARMA SHOES & LEATHER

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Store Style Advisor - Panamá

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Sales

,

Work organization Internship (time and methods)

Internship/Internship

San Pietro Mosezzo

,

Operations Associate

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Operations Associate

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor PT - Venezia

Sales Channels & Retail Excellence/Sales

,

IT Oracle EPM Senior Business Analyst

Corporate and Staff Functions/Information Technology

,

Visual Merchandising Project Manager

Style & Creative Design, Visual Merchandising and Store Planning/Visual Merchandising

,

Senior Store Customer Advisor (Dubai Mall)

Sales Channels & Retail Excellence/Sales

,

Style Advisor - ECI Diagonal

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Amsterdam

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Hamburg

Sales Channels & Retail Excellence/Retail

,

Corporate and Staff Functions/Finance & Control

,

Sales Channels & Retail Excellence/Retail

,

Assistant Store Manager

Sales Channels & Retail Excellence/Retail

,

Zegna - Turkey - Senior Style Advisor

Sales Channels & Retail Excellence/Retail

,

Product Manager Intern

Product Development, Manufacturing, End-to end Supply Chain/Product Development

,

Consolidated Accounts Specialist

Corporate and Staff Functions/Finance & Control

,

Bespoke Business Development Manager

Sales Channels & Retail Excellence/Sales

,

Shoes Designer Intern

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

Marketing, Brand Communication & Digital Media/Marketing & Digital

,

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

IT Business Analyst

Corporate and Staff Functions/Information Technology

,

Store Customer Advisor

Sales Channels & Retail Excellence/Sales

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept